Terms


Terms

Dispatch times

Please allow up to 10 working days for personalised/custom orders and 3 working days for slates signs before the item is despatched. Each item is handmade and not ‘mass produced’ we work as quickly as we can. If you need your item sooner than the time advised, please advise us of this and we will try our hardest to work with you to achieve this.

We do get busier during certain periods. If you are wishing to order Personalised or custom orders please do so allowing plenty of time during busy periods such as Christmas. If you have not received your order after 7 days after receiving your dispatch email please contact us so we can resolve it for you. Royal Mail do not class mail as lost until 15 working days so on occasion we may wait until that time has passed before replacing your order.

Safety

All our slate products are hand cut and may contain sharp edges. Please ensure that when they are hung you use the appropriate fixtures and fittings for the size/weight and surface you are hanging this on. If hanging slates outside please check routinely for signs of wear and tear to the jute rope 

Returns

If you are unhappy for any reason please contact us so we can resolve this for you. If you would like a refund please contact us and we can arrange for you to send them back to us. Please note that we do not offer refunds for custom/personalised orders. If you change your mind we are happy to refund you on non personalised orders.

Please proof read your personalised orders before placing them, we cannot be held responsible for anything misspelt by you after making the order. If you notice a mistake please contact us as soon as you realise.

Damaged goods

We package our orders very carefully however sometimes parcels can get damaged in transit. If this happens please contact us within 14 days so we can offer a replacement to you. Photograhs of both the item and packaging will be required. These can be sent to info@lilybels.co.uk